D-Link DPH-125MS - VoiceCenter VoIP Phone Manuel d'utilisateur télécharger pdf

Business Concern

Customer Type 1

Cutting costs and predicting monthly

cash ow.

Customer Type 2

Appearing professional.

Customer Type 3

Saving time.

Business Attitude

I can’t afford a new phone system.

I want to make a great impression.

I’m a small business that competes

with larger players, so I need to look

completely polished and organized.

I don’t want to spend my valuable time learning

the complex features of a new, complicated

phone system.

Response Point

Provides

Low cost of ownership—add users as your

business grows with no additional license

fees. VoIP provides toll savings with

predictable monthly expenses.

Business benets. Customers get

VIP treatment, every time. Auto

Attendant manages common requests

and handles increased call volume

smoothly. Calls are routed to the

right person, helping prevent missed

opportunities.

Time-savings benets. Quick setup with no

training required. Average PC users can add,

manage, and change users with just a few

mouse clicks. You can easily access features

using only your voice.

WHO WILL BENEFIT FROM MICROSOFT RESPONSE POINT?

Microsoft® Response PointTM phone system software is designed specically for small businesses with one to 50 employees. Response Point is easy

to use and manage, and requires only a wired local area network (LAN) and one Microsoft Windows

® XP SP2 or Windows Vista® PC.

WHAT IS THE MAIN CUSTOMER MESSAGE?

Easy to use and manage, Microsoft Response Point is revolutionary phone system software designed to meet the needs of small businesses.

The user-friendly administrator software empowers an average PC user to set up a phone or make system changes in minutes, with just a few

mouse clicks. The unique voice-enabled user interface instantly connects employees and customers with the people or information they need.

Delivered on intuitive hardware, with support for both traditional phone service and Voice-over Internet Protocol (VoIP) , Response Point offers an

entire phone system in one affordable package—a smart choice for any small business.

WHAT DO SMALL BUSINESSES CARE ABOUT?

Customer Pain

Adding and changing users can be difcult

and time-consuming.

I am unable to respond to my customers

when I am away from the ofce.

Calls are mishandled or go unanswered,

causing my customers’ needs to go unmet.

Response Point

Experience

Set up users and make changes in

minutes. The user-friendly administrator

software lets average PC users complete

phone moves, changes, or additions with

a few mouse clicks.

Reach customers and colleages

easily—from almost anywhere.

Response Point makes it easy to take and

make customer calls away from the ofce.

Calls can be automatically routed on a

VoIP line, helping you avoid exorbitant

long-distance rates.

Respond quickly to customer needs.

Response Point automatically routes

calls to the right person, whether they’re

in the ofce or on the road. Employees

don’t have to wait by the phone, and

callers receive VIP treatment every time.

Benets

• Add and change users quickly and easily.

• Adjust stafng peaks and valleys exibly.

• Just add a phone to an Ethernet port and

it’s ready to go.

• Customer experience untied from

location—move without interrupting

service.

• Route calls to the right employee,

whether they’re in the ofce or out.

• Park/retrieve calls to handle them from

the best location.

• Send voicemail to e-mail for easy access.

• Ring all the phones in a particular

department for quick access.

• See caller details with screen pop-ups.

• Specify callers who can ring you directly,

bypassing the receptionist.

• Integrates with Microsoft Ofce Outlook

contacts easily.

• Auto Attendant manages common requests

and increased call volume smoothly and

professionally.

HOW RESPONSE POINT ADDRESSES YOUR CUSTOMER’S PAIN POINTS

Microsoft Response Point Partner Sales Guide

1 2 3 4

Résumé du contenu

Page 1

Business ConcernCustomer Type 1Cutting costs and predicting monthly cash ow.Customer Type 2Appearing professional.Customer Type 3Saving time.Busines

Page 2 - MAKING THE CALL

IS YOUR CUSTOMER READY FOR RESPONSE POINT?Response Point system requirements include:Required• A wired local area network (LAN)• One computer running

Page 3 - OVERCOMING OBJECTIONS

Customer ObjectionHow to RespondThis is too complicated for my small local business. I want to keep it simple.Designed specically for small businesse

Page 4 - LEARN MORE

Response Point ProviderD-Link Quanta Aastra Company DescriptionD-Link is the global leader in connectivity for small, medium, and large enterprise bus